Pegasystems Unveils Warranty Claims Case Management Solution

LAS VEGAS, NV -- (Marketwire) -- 07/26/10 -- Pegasystems Inc., (NASDAQ: PEGA), the leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions, today announced a new Warranty Claims Case Management solution that provides product organizations with the visibility, transparency and control needed for effective warranty claims management together with operational productivity improvements that are only attainable through a business process management approach.

Pegasystems Warranty Claims Case Management solution enables true multi-channel, intent-driven claims automation and control that improves both customer and dealer experiences. The new solution provides organizations with significant cost reductions and cost avoidance in claims management operations and warranty management. The Warranty Claims Case Management solution also offers real-time transparency into case work, while providing end-to-end visibility into the claims process.

Highlights / Key Facts:

Pegasystems Warranty Claims Case Management solution delivers the functionality to address 100% of a warrantors needs using the companys patented Build for Changereg ; technology to provide the agility required in todays dynamic business, including:

• The ability to implement a complete end-to-end warranty claims solution at an incremental pace while leveraging legacy investments for faster time to market
• Full life-cycle case management and control capabilities that manage and monitor the case through resolution, tracking service level agreements (SLAs) for every claim unit or repair order
• Fast track multi-channel claims -- Start the claim on the Web and finish it in the contact center, without requiring customers to repeat information
• Erroneous claims detection alerts with internal control and audit built in with self documenting processes to make compliance and auditing an integral part of the business process
• The capability for business users to take an active role in the determination of warranty coverage without having to assign tasks to IT

"Applying the power of our Build for Change technology to the challenges of end-to-end warranty claims case management brings huge returns for our clients, both in productivity improvement and increased cash flow," said Alan Trefler, Founder and CEO of Pegasystems. "This new solution demonstrates how Pegasystems unique combination of powerful rules processing, dynamic case management and cross-channel customer relationship management offers the ideal approach to handling the many different rules, situations and conditions that affect managing and executing a high volume of warranty claims."

Pegasystems will be showcasing its new Warranty Claims Case Management solution at Infosys Connect 2010, taking place July 26 - 27, 2010 at the Aria Hotel in Las Vegas, Nevada in booth 206.

Supporting Resources:

• Pegasystems Warranty Claims Case Management solution

About Pegasystems
Pegasystems, the leader in business process management and a leading provider of CRM solutions, helps organizations enhance customer loyalty, generate new business, and improve productivity. Our patented Build for Changereg ; technology speeds the delivery of critical business solutions by directly capturing business objectives and eliminating manual programming. Pegasystems enables clients to quickly adapt to changing business conditions in order to outperform the competition. For more information, please visit us at www.pega.com.

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